Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Postal address and project location
• Project details and requirements
• Payment information (processed securely through Stripe)
• Communications you send to us

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Comply with legal obligations
• Detect, prevent, and address fraud and security issues

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (e.g., payment processors, analytics)
• Professional advisers (lawyers, accountants) when necessary
• Law enforcement when required by law
• Other parties with your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit how we use your data
• Right to Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact our Data Protection Officer at gulmira.ltd@gmail.com.

6. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies we use include:

• Necessary: Essential for website functionality
• Analytics: Help us understand how visitors use our site
• Marketing: Used to deliver personalized content

You can manage your cookie preferences through our cookie banner or your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Customer records: 7 years after the last transaction
• Marketing preferences: Until you unsubscribe
• Website analytics: 26 months

8. Contact Us

For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer: